Patient Experience
Waterfall Community Health Center considers it a privilege to be your healthcare provider, and we value your feedback. Every year, we ask for your input in a patient experience survey so we can learn more about our successes and where we need to make improvements.
To view some of the data and important improvements we have made, visit the full page below!
Waterfall's Strategic Plan
Mission: “To promote access to quality integrated health services that meet the needs of individuals with barriers to care on the Southern Oregon Coast.”
Customer Service Vision: “Compassionate and respectful care where all are valued and heard.”
Welcome to Waterfall’s 2025 Strategic Plan. As we move through the second half of this decade, we continue to examine our purpose; what our our role had been in the community, what our role is now, and where we hope to be in the future -ultimately providing greater integrated health services to more people in rural communities, with a greater impact on community health and well-being on the southern Oregon coast.
Waterfall’s 5-year plan: Waterfall's five-year vision is to be the provider and employer of choice in Coos County.
Waterfall’s Commitment to Serve All Patients
Waterfall Community Health Center’s mission is to promote access to quality integrated health services that meet the needs of individuals with barriers to care on the Southern Oregon Coast. We believe all individuals should be cared for with respect and dignity while recognizing that racism and discrimination within the US healthcare system are complex barriers to equitable treatment.
Waterfall embraces a broad definition of diversity, including the recognition that diversity is not limited to gender, race, and ethnicity, but must also include age, socioeconomic status, sexual orientation, gender identity, religious commitment, physical ability and other varied backgrounds and life experiences. We respect and affirm the unique identities and humanity of every community member in Coos and Curry Counties.
Waterfall fosters inclusion by extending an invitation to those who have not historically been at the decision-making table and by ensuring that all voices are heard, respected, and valued. We practice equity by considering patients’ individual circumstances when providing care and by valuing staff member’s strengths and intersecting identities.
Waterfall Community Health Center denounces discrimination for any and all reasons. Our role is to provide quality care to all individuals in every community on Oregon’s Southern Coast. In the effort to seek health equity in the care we provide, Waterfall is committed to humility, continued learning, and increasing efforts to create and sustain an inclusive and equitable environment to both provide and receive care. Waterfall will always ensure that taking care of everyone needing medical, mental health or dental services in our county are organizational priorities and at the forefront of our service to the community.
The Waterfall Clinic
We are a safety-net clinic in North Bend / Coos Bay serving the people of Coos, Curry and Douglas counties on the Southern Oregon Coast. We accept patients with Medicare, Oregon Health Plan/Medicaid, Private Insurance and patients without health insurance. We have a sliding fee scale for patients without health insurance, which is based on family size and income. The Waterfall Community Health Center is a Patient Centered Medical Home.
Waterfall Community Health Center is a Federal Tort Claims Act (FTCA) deemed health center, whereby it has medical malpractice liability protection through the FTCA. Under this Act, Federally-Qualified Health Centers, like Waterfall Clinic, are considered Federal employees with the Federal government acting as their primary insurer.
Watch the video below to learn more about Waterfall Community Health Center.
OCHIN MyChart Online Communication Portal
In partnership with OCHIN, who supports our clinic’s electronic health record system, we are offering our patients secure, online access to their personal medical charts. Using the OCHIN MyChart, patients can see lab results, medication lists, make appointments, and much more – online, any time of the day or night.
Patient Centered Primary Care Home Program
The Patient-Centered Primary Care Home Program is part of Oregon's effort to fulfill a vision for better health, better care and lower costs for all Oregonians.
School Based Health Centers & Services
Waterfall Clinic School-Based Health Centers (SBHCs) provide community members with access to critical services that are designed to keep them healthy, in school, and ready to learn.
